This is the privacy notice of GB Labs Ltd. In
this document, "we", "our", or "us"
refer to GB Labs Ltd and any subsidiary company such as GB Labs
We are company number 09855368 registered in the United Kingdom.
registered office is at Unit 1-2 Orpheus House, Calleva Park,
Aldermaston, Reading, RG7 8TA
This is a
notice to inform you of our policy about all information that we
record about you. It sets out the conditions under which we may
process any information that we collect from you, or that you
provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the
context of the law and this notice, “process” means collect,
store, transfer, use or otherwise act on information.
that if there are one or more points below with which you are not
happy, your only recourse is to leave our website immediately.
seriously the protection of your privacy and confidentiality. We
understand that all visitors to our website are entitled to know
that their personal data will not be used for any purpose unintended
by them and will not accidentally fall into the hands of a third
undertake to preserve the confidentiality of all information you
provide to us, and hope that you reciprocate.
complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
requires us to tell you about your rights and our obligations to you
in regard to the processing and control of your personal data. We do
this now, by requesting that you read the information provided at
set out below, we do not share, or sell, or disclose to a third
party, any information collected through our website.
bases on which we process information about you
The law requires us to determine under which of six defined bases we
process different categories of your personal information, and to
notify you of the basis for each category.
If a basis on which we process your personal information is no longer
relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of
the change and of any new basis under which we have determined that
we can continue to process your information.
Information we process because we have a
contractual obligation with you
When you create an account on our website, buy a product or service
from us, or otherwise agree to our terms and conditions, a contract
is formed between you and us.
In order to carry out our obligations under that contract we must
process the information you give us. Some of this information may be
We may use it in order to:
your identity for security purposes
products to you
you with our services
you with suggestions and advice on products, services and how to
obtain the most from using our website
We process this information on the basis there is a contract between
us, or that you have requested we use the information before we enter
into a legal contract.
Additionally, we may aggregate this information in a general way and
use it to provide class information, for example to monitor our
performance with respect to a particular service we provide. If we
use it for this purpose, you as an individual will not be personally
We shall continue to process this information until the contract
between us ends or is terminated by either party under the terms of
Information we process with your consent
Through certain actions when otherwise there is no contractual
relationship between us, such as when you browse our website or ask
us to provide you more information about our business, including job
opportunities, contact us requests and support requests,
our products and services, you provide your consent to us to
process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process
this information, for example, by asking you to agree to our use of
Sometimes you might give your consent implicitly, such as when you
send us a message by e-mail to which you would reasonably expect us
Except where you have consented to our use of your information for a
specific purpose, we do not use your information in any way that
would identify you personally. We may aggregate it in a general way
and use it to provide class information, for example to monitor the
performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time
to time pass your name and contact information to selected associates
whom we consider may provide services or products you would find
We continue to process your information on this basis until you
withdraw your consent or it can be reasonably assumed that your
consent no longer exists.
You may withdraw your consent at any time by instructing us
However, if you do so, you may not be able to use our website
or our services further.
Information we process because we have a
We are subject to the law like everyone else. Sometimes, we must
process your information in order to comply with a statutory
For example, we may be required to give information to legal
authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.
This may include your personal information.
uses of information you provide to us
Information provided on the understanding
that it will be shared with a third party
We do not share any data, personal or otherwise, with third parties.
Complaints regarding content on our website
This website includes external links in the form of clickable text,
banners and image links to other websites. Although we look to only
include quality, safe and relevant external links, users are advised
to adopt a policy of caution before clicking through to any external
web links mentioned throughout this website. We cannot guarantee or
verify the contents of any externally linked websites despite our
best efforts and users should therefore note that they click on
external links at their own risk.
We cannot be held liable for any damages or implications caused by
visiting any external links mentioned.
If a user discovers a link they feel concerned about, please contact
us directly on email@example.com
where we will investigate and remove if appropriate.
Information relating to your method of
information is never taken by us or transferred to us via our website
Job application and employment
If you send us information in connection with a job application, we
may keep it for up to three years in
case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from
time to time throughout the period of your employment. This
information will be used only for purposes directly relevant to your
employment. After your employment has ended, we will keep your file
for six years before destroying or deleting it.
Sending a message to our support team
When you contact us, whether by telephone, through our ticketing
system, website or by e-mail, we collect the data you have given to
us in order to reply with the information you need.
We record your request and our reply in order to increase the
efficiency of our business.
keep personally identifiable information associated with your
message, such as your name and email address so as to be able to
track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have
given to us.
We use that information to resolve your complaint.
your complaint reasonably requires us to contact some other person,
we may decide to give to that other person some of the information
contained in your complaint. We do this as infrequently as possible,
but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.
We may also compile statistics showing information obtained from this
source to assess the level of service we provide, but not in a way
that could identify you or any other person.
of information we collect through automated systems when you visit
Cookies are small text files that are placed on your device storage
by your web browser when you visit any website. They allow
information gathered on one web page to be stored until it is needed
for use on another, allowing a website to provide you with a
personalised experience and the website owner with statistics about
how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day
or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also
should allow you to prevent or limit their use.
software that operates on our servers, and by software operated by
third parties whose services we use such as Google Analytics which
enables us to track visitor usage. The software will save a cookie to
your storage device in order to track and monitor your engagement and
usage of the website but will not store, save or collect personal
you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for
your visit except to record that you have not consented to their use
for any other purpose.
browser settings, you will not be able to use all the functionality
of our website and it may severely affect your user experience.
how you use our website
whether you have seen specific messages we display on our website
you signed in to our site
your answers to surveys and questionnaires on our site while you
the conversation thread during a live chat with our support team
Personal identifiers from your browsing
Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your
Internet service provider and your IP address via Google Analytics.
We also record information about the software you are using to browse
our website, such as the type of computer or device and the screen
We use this information in aggregate to improve your user experience
and to assess the popularity of the webpages on our website and how
we perform in providing content to you.
If combined with other information we know about you from previous
visits, the data possibly could be used to identify you personally,
even if you are not signed in to our website however we do not
collate this data in order to personally identify you as a user, nor
do we share this information with third parties other than G